Three types of Change Management for AI

Implementing AI brings in change. I would broadly classify AI related changes into three types. The most obvious relates to processes. ThIs change might entail piloting and implementation of the to-be process. It is important to note that the to-be process might itself change as you get more confident of your AI. Another aspect of process related change is stricter governance of data. AI learns from data; and you might need to put in governance processes to get good data. The second type of change is organizational. You can expect job roles and organizational set up to change, in order to adapt to the new process. Needless to say, this is a delicate matter and needs to be handled accordingly. The final change is cultural. As you move away from deterministic decision making to data based decisioning, where not every decision is explained by AI, you can expect resistance to change. This needs planning - from training to sample audits to constant check ins with the impacted personas. Plan and execute these changes effectively, and you will be one step closer to practical AI. #abhayPracticalAI #artificialintelligence #ai